Refund Policy

At our company, we strive to provide a high-quality and enjoyable experience for all of our users. However, we understand that sometimes things don't go as planned. That's why we have implemented the following refund policy:

1. Refund Eligibility

We will consider offering a refund in cases where there has been an error on our part, such as:

• A technical issue that prevents you from using our services.
• An accidental duplicate charge or billing mistake.

2. Refund Requests

If you believe you are eligible for a refund, please contact us at support@coloringgenie.com. Please include the following information in your email:

• Your full name and email address associated with your account.
• A detailed description of the issue you experienced, including any error messages or screenshots that may help us diagnose the problem.
• The date and time of the purchase in question.

3. Refund Decisions

We will review your refund request and make a decision based on the information provided. If we determine that you are eligible for a refund, we will process it within 5-7 business days.

Please note that we do not offer refunds in cases where users have simply changed their minds or made purchases by mistake. Additionally, since our app operates on a 'buy and spend credits' model, you are never down much when making purchases for credits.

4. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website or app.

5. Contact Us

If you have any questions about this Refund Policy, please contact us at support@coloringgenie.com.